Customer Support · Skill
Customer Research
A capability in Claude Cowork for pull together a customer's full interaction history, account details, and past issues.
Quick Answer
Customer Research is available through the Customer Support plugin. It enables you to pull together a customer's full interaction history, account details, and past issues directly within your Claude Cowork environment.
About Customer Research
Pull together a customer's full interaction history, account details, and past issues
Found in Customer Support
This skill is part of the Customer Support plugin. Install it to access Customer Research and 4 other skills.
Customer Support
Triage tickets, draft responses, and turn resolved issues into knowledge
Related Skills in Customer Support
Explore other capabilities in the same plugin:
Ticket Triage
Classify, prioritize, and route incoming tickets based on content, urgency, and customer tier
Response Drafting
Generate accurate, empathetic responses using knowledge base content and customer context
Escalation Management
Package escalations with full context, reproduction steps, and impact assessment
Knowledge Management
Turn resolved issues into searchable knowledge base articles and update existing docs